Privacy Policy
1. Introduction
Klantly (hereinafter: “we”, “us” or “Klantly”) attaches great importance to the protection of your personal data. In this privacy statement, we explain what data we collect, why we do so and how we handle it.
Klantly is a SaaS platform for business service providers, such as contractors, fitters and self-employed professionals.
2. What data do we collect?
We process personal data when you use our platform or our website.
2.1 Account details
Name
Email address
Telephone number
Company name
Billing details (such as Chamber of Commerce registration number, VAT number)
2.2 Use of the platform
Customer data that you enter (CRM)
Quotations and invoices
Appointments and communication (chat)
Configurator submissions (form data)
2.3 Technical data
IP address
Browser and device information
Use of functions within the platform
3. Purposes of processing
We process your data for the following purposes:
To provide and improve our platform
Account management and customer service
Invoicing and subscription management
Communication (emails, notifications)
Security and fraud prevention
Analysis and optimisation of our services
4. Legal basis
We process personal data on the basis of:
Performance of a contract
Legal obligations
Legitimate interest
Consent (where necessary)
5. Sharing of data
We only share your data with third parties where necessary:
Payment providers (such as Mollie)
Hosting and cloud providers
Integrations (such as Google, Meta, Zapier – where used)
We enter into data processing agreements with all these parties.
6. Retention periods
We do not retain personal data for longer than is necessary:
Account details: for as long as you are a customer
Invoicing data: 7 years (as required by law)
Other data: for as long as necessary to provide our services
7. Security
We take appropriate technical and organisational measures:
Encrypted connections (SSL)
Access control and role management
Regular security updates
8. Integrations
Google Calendar integration
Klantly enables organisations to link their Google Calendar to the Klantlyplatform. When you enable this integration, Klantly can access data from your Google Calendar, subject to the permissions you grant.
Klantly uses this access to check availability, prevent double bookings and synchronise appointments between Klantly and Google Calendar. This may include reading calendars, viewing free and busy time slots, and creating, amending or cancelling calendar appointments scheduled via Klantly.
The data that may be processed via Google Calendar includes, for example, calendar name, availability information, appointment date and time, appointment title, location, description, participants and contact details required for the appointment.
Klantly Google uses calendar data exclusively for calendar and appointment functionalities within the platform. This data is not used for advertising purposes, is not sold to third parties and is not shared with third parties, except to the extent necessary to provide the Klantlyservice, to comply with legal obligations, or where you have given your consent.
You can disable the Google Calendar connection at any time via the settings at Klantly or via your Googleaccount. Once the connection has been severed, Klantly will no longer have access to your Google Calendar data.
9. Your rights
You have the right to:
Access
Rectification
Deletion
Restriction of processing
Data portability
Objection
You can send requests to: info@Klantly.com
10. Cookies
Klantly We use functional and analytical cookies. We ask for your consent for marketing cookies.
11. Changes
We may amend this privacy statement. The most recent version is always available on our website.
12. Contact
Do you have any questions? Please contact us at:
Klantly - info@Klantly.com